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Hubert Joly, the former CEO of Best Buy and the conductor of the company's "turnaround process," shares the method for achieving exceptional results by focusing on people and purpose at the "heart of business." In 2012, "everyone thought we wouldn't survive," says Joly. Eight years later, Best Buy had completely transformed—Joly and his team turned the company into one of the most desirable employers in the country, significantly improved customer satisfaction, and saw the company's stock price rise dramatically. Together with his team, Joly transformed the company into a leader in sustainability and innovation.
In The Heart of Business, Joly shares the philosophy behind Best Buy's rise: follow a noble purpose, make employees the center of the business, create an environment where any employee can thrive, and approach financial profit as an outcome, not a goal. Understanding this approach is fairly easy, but implementing it in practice is not. It requires a radical, fresh way of thinking about work and companies, motivating people, and leading them. In this book, Joly shares memorable stories, lessons, and advice that are entirely based on his personal experience and the journey from being a consultant at McKinsey to becoming an executive with "human magic." The Heart of Business is an essential guide for those who want to step out of old paradigms and lead a business based on human connections and the use of "human magic." It shows us how to reinvent capitalism to serve a sustainable future.
Hubert Joly is the former Chairman of the Board and CEO of Best Buy. He was named one of the world’s top 100 CEOs by Harvard Business Review, one of the top 30 CEOs by Barron’s, and one of America's top 10 CEOs by Glassdoor's annual Employees’ Choice Awards. Currently, Joly is a senior lecturer at Harvard Business School and a member of the boards of directors of Johnson & Johnson and Ralph Lauren.
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